Frequently Asked Questions

1. What kind of products does Audan Hair offer?

At Audan Hair, we specialize in high-quality hair dryers and women’s hair accessories. Our products are designed to make your styling routine faster, easier, and more efficient while adding a touch of elegance to your look.


2. Are your products safe to use on all hair types?

Yes! Our hair dryers are designed with advanced technology to suit all hair types, including fine, thick, curly, and color-treated hair. They offer customizable settings like heat and speed control to ensure safe and effective styling.


3. How do I order products from Audan Hair?

You can easily browse and order our products directly from our online store. Once you’ve selected the items you want, simply add them to your cart and proceed to checkout.


4. Do you ship internationally?

Currently, we only ship within Australia. However, we’re exploring options to expand our shipping services in the future.


5. What payment methods do you accept?

We accept the following payment options for your convenience:

  • Credit/Debit Cards (Visa, MasterCard, etc.)

  • PayPal

  • Other secure payment gateways provided at checkout.


6. How long does shipping take?

Orders are typically processed within 2-3 business days. Delivery times within Australia are 3-5 business days depending on your location. For more details, visit our Shipping Policy.


7. Can I return or exchange a product?

Yes, we have a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 30 days of delivery, provided it’s unused and in its original packaging. Unfortunately, we do not offer exchanges. For further details, check our Return and Refund Policy.


8. How can I track my order?

Once your order has been dispatched, you’ll receive an email with a tracking number. Use this number to track your order on our website or the carrier’s platform.


9. What should I do if I receive a damaged or defective product?

If your product arrives damaged or defective, please contact us within 7 days of receiving your order. Send an email to rhudecastel@gmail.com with your order details and photos of the issue. We’ll arrange a replacement or refund as quickly as possible.


10. Do your hair dryers come with a warranty?

Yes, our hair dryers include a 9 months warranty, which covers manufacturing defects. For warranty claims, reach out to us with your proof of purchase and details of the issue.


11. Can I cancel my order?

You may cancel your order within 24 hours of placing it by contacting us at rhudecastel@gmail.com or calling 61 480810747. After this timeframe, orders may already be processed and shipped.


12. What materials are your hair accessories made of?

Our hair accessories are crafted using high-quality materials such as durable metals, premium plastics, and elegant fabrics to ensure long-lasting performance and style.


13. Do you offer bulk or wholesale discounts?

Yes, we offer special rates for bulk or wholesale purchases. If you’re interested in buying in larger quantities, please contact us at rhudecastel@gmail.com for more details.


14. How can I get in touch with customer support?

You can reach out to us through:

  • Email: rhudecastel@gmail.com

  • Phone: 61 480810747

  • Address: 45 Yurong Street, Darlinghurst, New South Wales, 2010, Australia

Our customer support hours are Monday to Friday, 9:00 AM – 5:00 PM (AET).


15. Are your products eco-friendly?

We are committed to sustainability and ensure our products are made with durable materials to minimize waste. Additionally, we are exploring more eco-friendly practices for packaging and production.